Privacy Policy
Effective October 8, 2026. Fix Logic Appliance Repair (FixLogic), a DBA of Nexus Decision LLC, uses the information described below to provide appliance repair and customer support.
When you request a callback, we collect your name, phone number, service city or ZIP code, appliance and any problem details you provide. Please do not submit payment details or sensitive personal information.
How we use your request
We use these details to contact you about appliance repair and discuss your address and scheduling. Submitting a request does not book an appointment or subscribe you to marketing.
Online booking
When online booking is available, we also collect your service address, optional city, ZIP code and email, preferred arrival window and consent to contact you about the visit. Cloudflare Turnstile helps prevent automated submissions. Booking requests are processed through our FieldOne service-management system with a pending status. A diagnostic visit and its arrival window are confirmed only after we contact you. Call us to change or cancel a request.
Address suggestions
When address suggestions are connected, the address text you type into Street address is sent to Apple Maps to find matching locations. Selecting a suggestion fills in the street, city and ZIP code. Your name, phone number, apartment or unit and appliance problem are not included in these searches. You can also enter your address manually.
Storage, analytics and service providers
Online requests are stored with Cloudflare and sent to our service inbox through Resend. Cloudflare's security check processes technical information to help prevent abuse. We also store the page you submitted from and campaign labels, when present, to understand where inquiries originate.
We use Google Analytics to understand visits and interactions such as page views, calls initiated from site links, WhatsApp clicks and successful service-request submissions. Analytics may process device, browser, approximate location and interaction information using cookies or similar technologies. We do not send the name, phone number, email, appliance details or message entered in the request form to Google Analytics.
SMS and MMS communications
With your consent, FixLogic may send service-related SMS and MMS messages about your appliance repair request, appointment confirmations and reminders, scheduling changes, technician arrival updates, customer support, service photos, estimates, invoices and payment links. This service messaging program does not include promotional or marketing messages. Message frequency varies based on your service activity. Message and data rates may apply.
Providing your phone number or requesting service does not, by itself, enroll you in recurring text messages. Consent is optional and is not a condition of purchasing services. When consent is obtained verbally, we ask for an explicit yes before enrolling you. We retain the phone number, date, method and response associated with consent, and opt-out requests, to manage messaging preferences and demonstrate consent.
Mobile information and consent protection
We do not sell, rent or share mobile numbers or other mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own purposes. We may disclose information only to service providers that help us operate and deliver this messaging program, such as messaging platforms and telecommunications providers, as necessary to provide the service, or as required by law. These providers are not authorized to use this information for their own marketing.
Your messaging choices
Reply STOP to a FixLogic text to unsubscribe from the messaging program. After opting out, you may receive a final confirmation of your opt-out; service messages will stop unless you opt in again. Reply HELP for assistance, or contact office@fixlogicrepair.com or (561) 283-2890. You can continue to request service and communicate with us by phone or email without agreeing to texts. See our SMS Terms and Conditions for program details.
Retention and questions
Requests with a successfully sent notification are removed from the website database after 90 days. Requests awaiting notification remain until resolved. Email copies and records needed for service may be retained separately. To ask about access or deletion, call (561) 283-2890.